Terms of Use (EULA)

Provider / merchant: Marcin Kisielinski, sole trader operating under the business name MADD Marcin Kisielinski (brands MADD / DomaAI), registered office and address for service: ul. Kajki 10-12, 10-547 Olsztyn, Poland, VAT ID (NIP) 7422297084, REGON 545106682, entered in the Polish CEIDG register (hereinafter the „Provider”, „we”, „MADD”).
Contact: [email protected]

„MADD” and „DomaAI” are the names (brands) of the service. The party to the agreement and the entity responsible is Marcin Kisielinski, sole trader operating under the business name MADD Marcin Kisielinski (details above).

1. General provisions

1.1. These Terms of Use set out the rules for using the DomaAI mobile application (iOS) and its web version available to users at madd.im (together: the „Application” or the „Service”).

1.2. The Service is provided by MADD. These Terms constitute the terms of service for the provision of services by electronic means within the meaning of the Polish Act of 18 July 2002 on the provision of services by electronic means.

1.3. Use of the Application requires acceptance of these Terms and of the Privacy Policy. Starting to use the Service constitutes the conclusion of an agreement for the provision of services by electronic means on the terms set out herein.

1.4. The language of the contract and of communication is Polish. In the event of any discrepancy between language versions of these Terms, the Polish version prevails.

2. Definitions

• Application / Service - the DomaAI application described in section 1.1 together with its backend.
• User - a natural person using the Application on the basis of a registered Account.
• Account - the User's individual account created in the Application.
• AI Content - text, images, video, documents, audio and other output generated by artificial intelligence models in response to the User's prompts.
• Credits - an internal, non-monetary unit of account used to access features of the Application (see section 6 and the Payments, subscriptions and refunds document).
• Agent - the autonomous multi-agent system and related execution tools, including code execution and browser use (see section 5).
• Apple IAP - the In-App Purchase mechanism operated by Apple Inc.
• Stripe - the online payment provider (Stripe Payments Europe, Ltd. / Stripe, Inc.) handling purchases in the web version of the Service.

3. What the Application is and the nature of AI Content

3.1. DomaAI is an artificial-intelligence assistant with a multi-agent architecture. The Application supports, among other things: text and voice conversations, image and video generation and editing, document creation, web search, code execution, browser use by the Agent, calendar and reminder management, projects, publishing content in the social module, notes and transcripts from online meetings (at the User's invitation), monitoring of public-procurement notices with e-mail alerts, an automation (workflow) builder, a website-building panel (WebStudio/Code), and Code mode - execution of Agent actions on the User's device after pairing with the CLI.

3.2. AI Content is generated automatically and is informational and auxiliary in nature only. It may be inaccurate, incomplete, out of date or wrong (so-called „hallucinations”). The User is required to verify AI Content independently before relying on it.

3.3. AI Content does not constitute legal, medical, financial, tax, investment or any other professional advice. For matters requiring specialist knowledge, the User should consult an appropriate professional.

3.4. In accordance with Article 50 of the AI Act (Regulation (EU) 2024/1689): (a) we inform the User that they are interacting with an artificial-intelligence system; (b) content generated or modified by AI is marked as artificially generated or manipulated, including - to the extent technically feasible - in a machine-readable format (e.g. image file metadata); (c) a User who makes public generated content depicting existing persons, places or events in a way that could falsely appear authentic (deep fake) has, as a deployer of an AI system, their own obligation to disclose that the content has been artificially generated or manipulated.

3.5. The Application uses AI models supplied by third parties (including OpenAI, Anthropic, xAI, Cartesia, Tavily). The full list is available in the list of sub-processors. DomaAI is not a product or service of those entities and is not affiliated with them.

4. Account and requirements

4.1. Full use of the Application requires creating an Account by:

• registering with an e-mail address and password (with e-mail verification by one-time code), or
• signing in with „Sign in with Apple”.

4.2. Age requirement. The Application may be used only by persons who are at least 16 years old. During registration the User confirms that they are 16 or older (Article 8 GDPR). Persons under 16 may use the Service only with the consent of a parent or legal guardian - the Service does not currently support such consent, and therefore accounts are not created for persons under 16.

4.3. The User must provide truthful information, protect their login credentials and not share the Account with third parties. The User is responsible for actions taken from their Account.

4.4. Use of the Application requires a device with internet access and, for the mobile version, a supported version of iOS; for the web version, a current version of a popular browser (Chrome, Safari, Firefox, Edge) with JavaScript and cookies enabled.

4.5. Changes to these Terms. The Provider may amend these Terms for important reasons, namely: (a) changes in law or its interpretation, or decisions of public authorities; (b) a change in the scope or manner of providing the Service, including the addition or withdrawal of features; (c) security reasons or the prevention of abuse; (d) changes on the side of third-party providers. We will give notice of any change in the Application and by e-mail at least 14 days before it takes effect. A User who does not accept a change may, until the date it takes effect, terminate the agreement with immediate effect (delete the Account); where a paid subscription is active, we will refund the proportionate part of the fee for the unused period. Changes have no retroactive effect and do not affect rights acquired in the current, paid billing period.

5. Agent, code and browser features

5.1. On the User's instruction, the Agent may autonomously, among other things: execute code (Python, shell commands) in an isolated environment, use a web browser, download files from the internet (up to 20 MB), search for and process information, and create files and documents.

5.2. Code and commands are executed in an isolated, sandboxed environment with no network access inside the sandbox, and the Agent's network access is filtered for security (protection against access to internal resources). Despite these precautions, the User uses these features at their own risk and must not instruct the Agent to perform actions that are unlawful or contrary to the Acceptable Use Policy.

5.3. Content downloaded or processed by the Agent from external sites and services originates from third parties; the Provider is not responsible for its content, legality or accuracy.

6. Payments, plans and Credits

6.1. The Application is offered on a freemium model. A free Free plan is available, alongside paid subscription plans: Starter (base), Plus, Pro, Max and an individually negotiated Enterprise plan. Use of features is billed in Credits granted under the plan and/or purchased in packs.

6.2. The payment method depends on the platform: in the mobile application (iOS) payments are made exclusively through Apple In-App Purchase (Apple is the merchant of record), and in the web version (madd.im) through the payment provider Stripe (secure Stripe Checkout page; the Provider is the merchant). In both cases the Provider does not store or process payment card data - it is handled by Apple or Stripe respectively. Subscriptions renew automatically (monthly) until cancelled: on iOS in Apple ID settings, in the web version in the Stripe customer portal.

6.3. Detailed rules on prices, packs, Credit accrual, subscriptions, cancellation and refunds are set out in a separate document: Payments, subscriptions and refunds, which forms an integral part of these Terms.

6.4. The Provider may change prices, limits and Credit allocation rules for important reasons and on the terms described in Payments, subscriptions and refunds (section 2.3), with at least 30 days' notice for renewing subscriptions. Changes do not affect billing periods already paid for and active.

6.5. Purchases by minors. Only an adult may purchase a subscription or credit pack. A User who is 16 or older but under 18 may make purchases only with the consent of their legal representative (parent or guardian); by making a purchase, the User confirms that they are an adult or hold such consent.

7. Right of withdrawal (digital content)

7.1. Credit packs (digital content). Credits are delivered at the User's request immediately after purchase. A consumer loses the right to withdraw from a contract for the supply of digital content if they gave prior express consent to the performance beginning before the withdrawal period expired and acknowledged the loss of the right of withdrawal, and the Provider gave them confirmation on a durable medium (Article 38(1)(13) of the Polish Consumer Rights Act).

7.2. Subscriptions (a digital service supplied on a continuous basis). A consumer may withdraw from a subscription contract within 14 days of its conclusion without giving a reason. If, at the consumer's express request, performance began before that period expired, upon withdrawal the consumer pays an amount proportionate to the performance provided up to the moment of withdrawal (Article 35 of the Consumer Rights Act). Details and a model withdrawal form: Payments, subscriptions and refunds, section 7.

7.3. Sections 7.1-7.2 do not limit rights arising from the statutory conformity regime for digital content, nor the refund rules described in Payments, subscriptions and refunds (Apple for iOS, Stripe/the Provider for the web version).

8. Rules of use (acceptable use)

8.1. The User undertakes to use the Application in accordance with the law, good practice and the Acceptable Use Policy, which forms an integral part of these Terms.

8.2. It is prohibited in particular to: generate illegal content (including child sexual abuse material, threats of violence, instructions for making weapons), infringe third-party rights, attempt to circumvent security measures, decompile or reverse-engineer the Application, carry out automated bulk querying (scraping) of the Service, disrupt its operation, or use the Service to train competing AI models.

8.3. Prompts submitted to the image and video generation features are subject to moderation (a local filter plus an external moderation system). Content that breaches the rules may be blocked before the operation is performed.

8.4. In the event of a breach of these Terms, the Provider may - proportionately to the seriousness of the breach - warn the User, restrict or suspend access to the Account, or terminate the agreement (section 11).

9. Rights to content (intellectual property)

9.1. Rights to the Application. The Application, its code, interface, trade marks, the name „DomaAI” and its documentation are the property of the Provider or its licensors and are protected by law. These Terms do not transfer those rights to the User; the User receives only a non-exclusive, non-transferable licence to use the Application for its intended purpose.

9.2. User content (input). The User retains all rights to the content they enter into the Application (prompts, files, data). The User grants the Provider a non-exclusive licence strictly necessary to provide the Service (processing the prompt, transmitting it to AI model providers in order to generate a response, storing history).

9.3. AI Content (output). To the extent permitted by law, the Provider claims no rights to AI Content generated for the User, and the User may use it, including commercially, at their own risk. The User acknowledges that:

• the same or similar AI Content may be generated for other users,
• copyright protection of fully machine-generated content may be limited or unavailable,
• AI Content may unintentionally infringe third-party rights; the duty to verify before use rests with the User.

9.4. Rules for publishing and sharing AI Content in the social module are set out in the Publishing and Sharing Policy.

10. Liability and availability

10.1. The Provider makes every effort to keep the Service working properly, but provides it „as is” and, to the extent permitted by law, does not warrant uninterrupted or error-free availability or the fitness of AI Content for any particular purpose.

10.2. The Service depends on third-party providers (AI models, infrastructure, Apple). Outages or changes on their side may affect the Application.

10.3. To the extent permitted by law, the Provider is not liable for damage arising from: (a) decisions taken on the basis of AI Content, (b) use of the Agent features (code, browser), (c) the operation of third-party providers, (d) the User's breach of these Terms. These limitations do not exclude or limit liability which cannot be excluded under mandatory law, in particular towards consumers (including for personal injury or damage caused intentionally).

10.4. To the extent that the Provider's liability cannot be excluded and the User is not a consumer, it is limited to the amount of fees paid by the User in the 12 months preceding the event.

10.5. Conformity with the contract (consumers). The Provider has a statutory obligation to supply digital content and a digital service that conform with the contract. In the event of non-conformity, the consumer may demand that conformity be brought about and, if that is impossible or excessively difficult or has not occurred within a reasonable time, may make a declaration on price reduction or withdrawal (Articles 43h-43n of the Consumer Rights Act). Complaints: section 12.

11. Duration and termination

11.1. The agreement is concluded for an indefinite period. The User may stop using the Service at any time and delete the Account in the Application settings.

11.2. Deleting the Account starts a 30-day recovery period (soft delete) during which the User may restore the Account. After that period the data is permanently erased (see the Privacy Policy, retention section). If the User has an active subscription, permanent erasure takes place no earlier than after the end of the paid period (Article 17(3)(b) GDPR).

11.3. The Provider may terminate the agreement or suspend the Account for important reasons, in particular in the event of a gross or repeated breach of these Terms, action harmful to the Service or to other users, or where required by law. Where possible and lawful, the Provider will give the User prior notice.

11.4. Cancelling a subscription is not the same as deleting the Account and is done - depending on where it was purchased - in Apple ID settings (iOS) or in the Stripe customer portal (web) (see Payments, subscriptions and refunds).

12. Complaints

12.1. Complaints about the operation of the Service may be submitted to [email protected], stating a description of the problem and the e-mail address linked to the Account.

12.2. The Provider responds to a complaint within 14 days of receiving it. If we do not respond within that period, the complaint is deemed upheld. The response is provided on a durable medium - to the User's e-mail address.

12.3. Out-of-court dispute resolution. A consumer may use out-of-court methods of handling complaints and pursuing claims, including: (a) permanent arbitration courts at the provincial trade inspectorates, (b) mediation conducted by a provincial trade inspector, (c) the free assistance of a district (municipal) consumer ombudsman or consumer organisations. Details: polubowne.uokik.gov.pl. Use of these procedures is voluntary; the Provider does not undertake in advance to participate in ADR proceedings - it states its position in its response to the complaint.

13. Integrations (MCP, calendar, social)

13.1. The Application may connect to external services at the User's request (e.g. the MCP protocol, Apple calendar/reminders via EventKit, publishing to social media). Credentials for social-media integrations are stored encrypted; the configuration of other integrations is excluded from data export.

13.2. Use of integrations is also subject to the terms of the respective providers. The Provider is not responsible for the operation of external services.

13.3. Point of contact (DSA). The Provider's single point of contact - both for the authorities of Member States, the European Commission and the European Board for Digital Services (Article 11 of the Digital Services Act) and for recipients of the service (Article 12 DSA) - is the e-mail address [email protected]. Communication may be conducted in Polish or English.

14. Final provisions

14.1. Matters not governed by these Terms are subject to Polish law, in particular the Civil Code, the Consumer Rights Act, the Act on the provision of services by electronic means, the GDPR and the AI Act.

14.2. If any provision of these Terms proves invalid, the remaining provisions remain in force.

14.3. Disputes are settled by the court having jurisdiction under applicable law; in relation to consumers - the court of general jurisdiction. These Terms do not limit consumer rights arising from mandatory provisions of law.

14.4. The current version of these Terms is available in the Application and at madd.im.

---

The following form integral parts of these Terms: Privacy Policy, Payments, subscriptions and refunds, Acceptable Use Policy and the Publishing and Sharing Policy.